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QUESTIONS AND ANSWERS

Common Inquiries

FAQ: FAQ

WHAT PRODUCTS DO YOU USE?

Our everyday shampoo is Vetkleen’s shampoo and their conditioner. Our alternative shampoos that specialise in specific coat types/skin is Petway's large range of Shampoos and conditioners. Hound and Soul's shampoo and conditioner is our preferred product as a fragrance free option for those who are sensitive to smells.

We are happy to use your own shampoo if desired and Malaseb if a vet has recommended this.

We also use dog colognes from Hound and Soul, Vetkleen and Petway, in a range of different smells. For detangling coats we predominantly use Petway brand.

You can find the majority of the products we use for sale in our retail area when you come to your pups next appointment. 

WHAT’S THE BEST METHOD TO CONTACT YOU?

Messenger is the best means of contacting us especially out of business hours. Texts will be answered on days we are open. You can also email us via the Let's Chat button.

WHAT DOES A PUPPY GROOM INCLUDE?

Puppy grooms are for dogs under 6 months old and are designed to get your pup used to all the new sounds and sensations that grooming involves. With puppies we trim their feet, nails, faces (if breed requires it) and hygiene area. They are brushed, bathed and introduced slowly to the dryer.


For breeds that need clipping we let them hear and feel the clippers but only clip hygiene areas, as a full clip at first can be overwhelming for a first time and our goal is to make your new puppy enjoy grooming.  

CAN I STAY WITH MY DOG WHILE GROOMING?

No, our insurance does not cover non employees in the salon while grooming.

We recommend a store salon with a viewing area for those wanting to stay with their dogs, as most salons don't allow owners in their grooming area for health and safety reasons. 

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