0466 987 022
QUESTIONS AND ANSWERS
Common Inquiries
WHAT PRODUCTS DO YOU USE?
WHAT PRODUCTS DO YOU USE?
Our everyday shampoo is Vetkleen’s shampoo and their conditioner. Our alternative shampoos that specialise in specific coat types/skin is Petway's large range of Shampoos and conditioners. Hound and Soul's shampoo and conditioner is our preferred product as a fragrance free option for those who are sensitive to smells.
We are happy to use your own shampoo if desired and Malaseb if a vet has recommended this.
We also use dog colognes from Hound and Soul, and Petway, in a range of different smells.
WHAT DOES A PUPPY GROOM INCLUDE?
Puppy grooms are for dogs under 6 months old and are designed to get your pup used to all the new sounds and sensations that grooming involves. With puppies we trim their feet, nails, faces (if breed requires it) and hygiene area. They are brushed, bathed and introduced slowly to the dryer.
For breeds that need clipping we let them hear and feel the clippers but only clip hygiene areas, as a full clip at first can be overwhelming for a first time and our goal is to make your new puppy enjoy grooming.
BEST WAYS TO CONTACT US?
You can text us on 0466 987 022 during business hours. Message on Facebook or use the lets chat button to send and email, please make sure to add your email after sending a message so you get notified.
CAN I STAY WITH MY DOG WHILE GROOMING?
No, our insurance does not cover non employees in the salon while grooming.
We recommend a store salon with a viewing area for those wanting to stay with their dogs, as most salons don't allow owners in their grooming area for health and safety reasons.
WHAT'S YOUR CANCELLATION POLICY?
There is no cancellation fee for missed appointments, but we greatly appreciate it if you let us know you can't make it.
To cancel online the booking system needs 24 hours notice, if it is less than 24 hours before your appointment and you need to cancel or reschedule please contact us.